Services 2017-05-22T13:22:07+00:00

THE HELP YOU NEED, WHEN YOU NEED IT

Sonder provides a range of remote and in-person services to support the safety and welfare of our clients. Everyone needs help sometimes and at Sonder, we know that with some assistance our clients can make the most of their journey.

Sonder-australia-gps-iconSAFETY AND
WELFARE

Sonder Australia supports travelers, Sonder provides comprehensive support to travellers, families and international students in Australia to ensure our clients get the help they need, when they need it, so they can achieve their goals with complete peace of mind.

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SUPPORT

Sonder provides users access to a 24/7 support centre that can answer all questions, and come to your assistance at any time for a range of situations. We also provide immediate remote help in case of an emergency, including assistance to access and deal with emergency services (police, fire, ambulance, hospital).

Travel-safety-for-businesses-speaker-icon24/7 IN-PERSON
ASSISTANCE

No matter how well prepared you are things can go wrong and you can find yourself isolated and unsure of what to do. When this happens, you will need more than remote support. When our users are facing a situation that requires a personal touch, Sonder will send a trusted and professional liaison officer to assist in person.

Sonder-australia-app-iconMOBILE
APPLICATION

Our mobile app connects users to the Sonder Support Centre and a network of local professionals able to provide immediate remote and in-person assistance. The app also contains a number of advanced in-built safety and welfare features designed to make sure you are safe at all times, no matter where you are.

ADDITIONAL SERVICES

We offer additional services for our international student clients and their families back home.

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A RELIABLE
LINK HOME

Parents can feel disconnected from their child, with little insight into what they are experiencing and are often anxious about their safety and welfare. Sonder allows parents to stay connected with their child as they move through their educational or travel journey, by keeping them updated at all times, including during emergencies.

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VIP
SERVICE

There are going to be situations that are not an emergency but where personal support is highly beneficial. For our Sonder Premier users, we provide a VIP personal support service in addition to all other services. No matter the challenge – emergency or not – we will send one of our capable and trusted Liaison Officers to help you in person.

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SONDER
COMMUNITY

The Sonder Community provides access to educational and networking events where users are provided with an opportunity to share their experiences living, working and studying in Australia with others. Join the Sonder Community, to stay informed and receive first-hand news and services.