Services 2018-01-17T08:52:32+00:00

SERVICES

IN-PERSON CRISIS ASSISTANCE

Our Australia-based support centre responds 24 hours a day to calls and notifications for assistance with critical incidents. Following rapid assessment of your situation, one of our local network of Liaison Officers will be deployed to your location to provide in-person assistance.

Our Liaison Officers are based in the major metropolitan areas of Australia – Sydney, Melbourne, Perth and Brisbane and typically consist of off-duty or retired emergency services or military personnel with years of experience in safety and welfare roles.

We also immediately notify emergency services (police, fire and/or ambulance) if you request them or we determine it is appropriate to notify them based on our understanding of your circumstances.

24/7 SUPPORT FOR NON-CRITICAL INCIDENTS

Our Premier and Guardian members have 24 hr access via phone or online chat to the Sydney support centre for non-critical assistance.

Staffed by multilingual experts with local knowledge, the support centre provides rapid assistance with problems ranging from travel and language to money and accommodation.

When appropriate, our local Liaison Officers are on hand to go to our members and provide in-person support.

LOCATION MONITORING & ALERTS

We recognise the increasing risks and dangers posed by security threats and natural disasters, and international students and travellers away from their usual environment are particularly vulnerable.

Our bespoke technology platform constantly scans and collates social media and newfeeds for information about potentially dangerous incidents, allowing us to rapidly alert our members when they’re in or near an unsafe location. Tapping the ‘I Am Safe’ button lets us know they’re OK – or we follow up to confirm their safety status.

SAFE TRAVEL MONITORING

We monitor our members locations when requested via ‘Walk With Me’ and ‘Check-In’ features included in the Members app, available across all our membership packages.

Walk With Me lets our members set their travel destination and we monitor their location en route, enabling immediate support to be provided in the event of any inconsistencies.

PREMIER & GUARDIAN SERVICES

We provide additional services for our Premier and Guardian members, such as a pre-departure welfare call, welcome pack and regular reports to parents.

Guardian members also enjoy in person meetings and accompaniment at key points in their stay, regular welfare check calls, advice and assistance with accommodation when reqiuired.

For details of all member benefits view the Packages information here.

IN-PERSON CRISIS ASSISTANCE

Our Australia-based support centre responds 24 hours a day to calls and notifications for assistance with critical incidents. Following rapid assessment of your situation, one of our local network of Liaison Officers will be deployed to your location to provide in-person assistance.

Our Liaison Officers are based in the major metropolitan areas of Australia – Sydney, Melbourne, Perth and Brisbane and typically consist of off-duty or retired emergency services or military personnel with years of experience in safety and welfare roles.

We also immediately notify emergency services (police, fire and/or ambulance) if you request them or we determine it is appropriate to notify them based on our understanding of your circumstances.

24/7 REMOTE SUPPORT FOR NON-CRITICAL INCIDENTS

Our Premier and Guardian members have 24 hr access via phone or online chat to the Sydney support centre for non-critical assistance.

Staffed by multilingual experts with local knowledge, the support centre provides rapid assistance with problems ranging from travel and language to money and accommodation.

LOCATION MONITORING & ALERTS

We recognise the increasing risks and dangers posed by security threats and natural disasters, and international students and travellers away from their usual environment are particularly vulnerable.

Our bespoke technology platform constantly scans and collates social media and newfeeds for information about potentially dangerous incidents, allowing us to rapidly alert our members when they’re in or near an unsafe location. Tapping the ‘I Am Safe’ button lets us know they’re OK – or we follow up to confirm their safety status.

SAFE TRAVEL MONITORING

We monitor our members locations when requested via ‘Walk With Me’ and ‘Check-In’ features included in the Members app, available across all our membership packages.

Walk With Me lets our members set their travel destination and we monitor their location en route, enabling immediate support to be provided in the event of any inconsistencies.

PREMIER & GUARDIAN SERVICES

We provide additional services for our Premier and Guardian members, such as a pre-departure welfare call, airport greeting and transfer, welcome pack and regular reports to parents.

Guardian members also enjoy in person meetings and accompaniment at key points in their stay, regular welfare check calls, advice and assistance with accommodation when reqiuired.

For details of all member benefits view the Packages information here.