Guardian package details
We pride ourselves on the delivery of tailored, professional and immediate care to students, including timely and continual feedback to parents and education providers on the health and wellbeing of the student.
All of our guardians are thoroughly vetted prior to commencing caregiver responsibilities, including ‘Working With Children’ checks, police background checks and appropriate professional experience. Our bi-lingual staff are well positioned to support your child as they transition to a new study environment.
Guardian services include:
+ Pre-departure welfare call and access to the Sonder Mobile application for pre-departure support.
+ Assistance with finding you the most appropriate Homestay accommodation.
+ Welcome to Australia pack including:
– Bank account establishment
– SIM card
– Public transport card
+ In-person meeting between Sonder guardian and both the Home-stay host family and education provider within 24h of arrival.
+ Provision of an age and culturally appropriate orientation program.
+ Attendance at enrolment day with your child to assist in integrating to their new study environment.
+ Advocacy on behalf of the student for all safety and welfare issues, including escorting the student to medical or specialist appointments, ensuring the student meets visa requirements for school attendance, and attending school meetings on the parent’s behalf.
Guardian fee – $65 per week
Processing fee -$300
Regular inspections of homestay accommodation.
Immediate reporting to parent of any issue regarding health or well-being of student.
Fortnightly in-person welfare check and welfare phone call every other week.
Regular in-person visits to education provider.
Monthly update report and follow-up phone call / video call with parents.
Translation services for academic reports, update reports and other documentation as required.
Immediate support and referral for any mental health issues.
Advice and referral for academic issues and tutoring.
In-person assistance if student needs to change accommodation.
Sonder Australia Caregiver Services Agreement Proforma
Sonder Complaints and Resolution Policy